Support

We're here for you two

Questions, hiccups, or ideas for making Untoo better: we read everything and reply personally. Start with the FAQs below, and if you don't find your answer, write to us.

Contact us

Email contact@untoo.app and tell us what's up. Screenshots help a lot. Please write from the email you use to sign in so we can find your account.

Response time

We usually reply within 1 to 2 business days, in English or Spanish. Account and billing issues get priority.

App version

Latest release: 1.0.0 on iOS and Android. You can check your version in the app under Settings, at the bottom of the screen. Requires iOS 16 or Android 8 and newer.

Frequently asked questions

Is Untoo free?
Yes. The core of Untoo is free: manual expense and income logging, one shared life goal, pairing with your partner, the monthly recap, and settle-up. Premium adds AI capture (voice, text, and receipt photos), unlimited goals and recurring rules, and your full history.
Does one Premium subscription cover both of us?
Yes. One subscription unlocks Premium for both partners in your space. Either of you can start it, and billing is handled by Apple or Google.
How do I invite my partner?
Open Untoo, go to your space settings, and tap "Invite your partner". Share the invite link or code. They enter it once and you're in the same space from then on.
Does Untoo connect to my bank?
No, and that's on purpose. Untoo never links to bank accounts or cards. Everything in the app is what you two choose to log, by hand or with AI capture. No money ever moves in the app.
What languages and currencies does it support?
The whole app works in English and Spanish, including AI logging. You can log an expense in any currency, and totals are shown in the main currency you two picked.
How does splitting work?
Each expense records who paid and how it's split: evenly, by a custom ratio, or as a treat. The settle-up screen shows one running balance between you. When you square up outside the app, mark it settled with a tap.
Can I export my data?
Yes. You can export your shared history to CSV anytime from Settings. Your data is yours.
How do I cancel Premium?
Subscriptions are managed by the store you bought them from. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments and subscriptions. Canceling keeps Premium until the end of the paid period.
How do I delete my account?
In the app: Settings, then Delete account. You can also request deletion by email. Full details on what gets removed are on the delete your data page.
What happens to our shared history if one of us leaves?
Shared history is never destroyed unilaterally. If your partner stays, they keep a read-only archive of the shared record, because it's their financial history too. Two-sided deletion follows a 30-day grace period.

Troubleshooting

My partner's entries aren't showing up
Untoo syncs live over the internet. Check that both phones are online, then pull down to refresh. If it still looks stale, close and reopen the app. Make sure you're both in the same space: you should see both avatars at the top of the home screen.
I can't sign in
If you signed up with email, use "Forgot password" on the sign-in screen. If you used Apple or Google, make sure you're picking the same account you signed up with; signing in with a different provider creates a separate account. Still stuck? Email us and we'll sort it out.
We upgraded but my partner doesn't have Premium
Premium usually reaches both partners within a minute of purchase. If it hasn't: the partner who purchased should open the app and tap "Restore purchases" in Settings, then both of you close and reopen the app. If it still hasn't unlocked, email us with the store receipt and we'll fix it.
Voice logging isn't working
Voice capture is a Premium feature and needs microphone permission. Check your phone's settings to confirm Untoo has microphone access. Voice is transcribed on your device, so it also needs your phone's dictation language to match what you're speaking.
My invite code expired
Invite codes work once and expire after a while for safety. Ask your partner to send a fresh one from the app; it takes ten seconds.
A recurring expense didn't post
Recurring rules post automatically on their scheduled day. Open the app once after the scheduled date and the entry will appear. If a rule looks wrong, edit it under Recurring in the app. The free plan includes 2 recurring rules; Premium removes the cap.
Something else is off
Tell us at contact@untoo.app. Include your phone model, app version (Settings, bottom of the screen), and what you expected to happen. We genuinely want to know.

Policies and your data

Privacy Policy

What we store, why, and who processes it. Read the privacy policy.

Terms of Service

The agreement that covers your use of Untoo. Read the terms.

Delete your account and data

How deletion works, in the app or by request. See the steps.